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PRIVACY POLICY

Detail Master LLC
Effective Date: November 24, 2025
Last Updated: November 24, 2025

1. Introduction

Detail Master LLC (“Detail Master,” “we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website
  • Book our services
  • Interact with us via email, phone, or in person
  • Use any of our mobile or web applications

Please read this Privacy Policy carefully. By using our services or website, you consent to the practices described in this policy.

2. Information We Collect

2.1 Personal Information You Provide

When you book our services or contact us, we may collect the following personal information:

Contact Information:

  • Full name
  • Email address
  • Phone number
  • Service address (home, office, or preferred location)

Vehicle Information:

  • Vehicle make
  • Vehicle model and year
  • License plate number (if applicable)
  • Vehicle condition details

Service Information:

  • Requested services
  • Preferred appointment dates and times
  • Special requests or notes
  • Payment information (processed securely, not stored by us)

Window Tint Service:

  • Selected tint darkness level
  • Additional preferences or requirements

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically:

Website Analytics:

  • Our website is built on WordPress and uses WordPress.com’s built-in analytics
  • WordPress may collect data such as:
    • IP address
    • Browser type and version
    • Pages visited and time spent
    • Referring website
    • Device information
    • Geographic location (general)

Cookies:

  • Our WordPress website may use cookies for functionality and analytics
  • Cookies help us understand how visitors use our site and improve user experience
  • You can control cookie preferences through your browser settings

2.3 Information from Third Parties

We do not actively purchase or collect information about you from third-party data brokers. However, information may be received from:

  • WordPress.com (as our website platform)
  • Hostinger (as our hosting provider)
  • Payment processors (if applicable for transactions)

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

  • Schedule and confirm appointments
  • Perform requested detailing services
  • Communicate about your appointment (reminders, updates, changes)
  • Process payments
  • Provide customer support

3.2 Service Improvement

  • Understand customer preferences and needs
  • Improve our service quality and offerings
  • Analyze service trends and customer satisfaction
  • Train our staff

3.3 Communication

  • Send appointment confirmations and reminders
  • Respond to inquiries and support requests
  • Send important service-related notifications

We do NOT send promotional or marketing emails/SMS unless you explicitly opt in.

3.4 Legal and Safety

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or abuse
  • Resolve disputes

3.5 Photography and Marketing (With Permission Only)

  • Document service quality (before/after photos)
  • Use photos for marketing purposes only with your explicit written consent
  • Share testimonials (with permission)

4. How We Share Your Information

4.1 We Do NOT Sell Your Information

Detail Master LLC does not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share limited information with trusted service providers who assist us in operating our business:

WordPress.com / Automattic:

Hostinger:

4.3 Legal Requirements

We may disclose your information if required by law, such as:

  • In response to a court order or subpoena
  • To comply with legal processes
  • To protect our rights, safety, or property
  • To investigate fraud or security issues

4.4 Business Transfers

If Detail Master LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.

5. Data Storage and Security

5.1 Where Your Data is Stored

  • Website data: Stored on Hostinger servers
  • Customer information: Stored securely in our business systems
  • Server location: Hostinger operates servers in multiple locations; data may be stored in the United States or internationally

5.2 Data Retention

  • We retain your personal information for 30 days after your last service or interaction with us
  • After 30 days, personal information is deleted from our active systems
  • We may retain certain information longer if required by law or for legitimate business purposes (e.g., accounting, dispute resolution)

5.3 Security Measures

We implement reasonable security measures to protect your information, including:

  • Secure data transmission (SSL/HTTPS)
  • Access controls and password protection
  • Regular security reviews
  • Limited employee access to personal data

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

6.1 Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Update your contact information

To exercise these rights, contact us at: detailmaster4@gmail.com

6.2 Data Deletion

You may request deletion of your personal information by contacting us at detailmaster4@gmail.com. We will delete your data within 30 days unless we are required to retain it for legal or business purposes.

6.3 Opt-Out of Communications

We only send service-related communications (appointment confirmations).

If you wish to stop receiving communications from us:

  • Email us at: detailmaster4@gmail.com
  • Include “Unsubscribe” or “Opt-Out” in the subject line
  • Provide your name and email address

We will process opt-out requests within 10 business days.

6.4 Cookie Management

You can control cookies through your web browser settings:

  • Block all cookies
  • Accept only certain cookies
  • Delete cookies after browsing

Note: Disabling cookies may affect website functionality.

7. Third-Party Links and Services

Our website or communications may contain links to third-party websites or services (e.g., social media platforms, review sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately, and we will take steps to delete such information.

9. Photography and Video Policy

9.1 Service Documentation

Detail Master LLC may take before and after photographs of vehicles for:

  • Quality control purposes
  • Internal training and improvement
  • Documentation of service performed

9.2 Marketing Use

We will NOT use photos of your vehicle for marketing, social media, or promotional purposes without your explicit written permission.

If we wish to use photos publicly, we will:

  • Request your permission in writing (email or form)
  • Explain how and where photos will be used
  • Allow you to decline without any impact on service quality or pricing

9.3 Revoking Permission

If you previously granted permission for photo use, you may revoke consent at any time by emailing detailmaster4@gmail.com. We will remove photos from future marketing materials (photos already published may remain in archives).

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of personal information collected
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt-out of the sale of personal information (Note: we do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at detailmaster4@gmail.com with “CCPA Request” in the subject line.

11. International Users

Detail Master LLC operates primarily in Colorado, USA. If you are accessing our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using our services, you consent to the transfer of your information to the United States.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

  • The “Last Updated” date at the top will be revised
  • Material changes will be communicated via email to active customers
  • Continued use of our services after changes constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically.

13. Do Not Track (DNT) Signals

Some web browsers have “Do Not Track” (DNT) features. Our website does not currently respond to DNT signals, as there is no industry standard for how to interpret them. However, we limit data collection as described in this policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Detail Master LLC
📧 Email: detailmaster4@gmail.com
📞 Phone: [Your phone number]
🌐 Website: [Your website URL]

Data Protection Inquiries:
For privacy-specific questions, include “Privacy Policy” in your email subject line.

Response Time:
We will respond to privacy inquiries within 10 business days.

15. Your Consent

By using Detail Master LLC’s website, booking our services, or providing your information, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

If you do not agree with this Privacy Policy, please do not use our services or website.

16. Summary of Key Points

✓ We collect personal information necessary to provide our services
✓ We do NOT sell your information to third parties
✓ We only send service-related communications (no promotional spam)
✓ We store data for 30 days, then delete it
✓ We use WordPress analytics (via Automattic) and Hostinger hosting
✓ We take before/after photos but only use them publicly with your permission
✓ You can request data access, correction, or deletion at any time
✓ We implement reasonable security measures to protect your information

Thank you for trusting Detail Master LLC with your information. Your privacy matters to us.

Licensed and Insured in Colorado
Detail Master LLC © 2025